It will send review requests and draft replies for Canadian local businesses: every customer asked for a Google review the same way, every reply approved by you before it is posted.
Tell us you want itPlanned features. None of them works yet.
It will send the same short review request to every customer you serve, by email or text, with a direct link to your Google review page. No screening step decides who gets asked.
It will draft a reply to each new review in your own tone. You read it, edit it and approve it; nothing is posted until you do.
Planned: new reviews gathered in one place, with the ones still waiting for a reply at the top.
Planned: requests and reply drafts in English or French, in the language your customer uses with you.
Google's policy forbids offering anything in return for a review, discouraging negative reviews and asking only the customers likely to leave a positive one. Local Reputation is designed around that from the start.
Each request will name your business, go only to customers who agreed to hear from you, and carry a way to stop receiving them, as Canada's anti-spam law asks of commercial messages. Read Google's policy.
Owner-run businesses that live on word of mouth.
Plumbers, electricians, roofers and cleaners who finish a job and move straight on to the next one.
Busy counters with many customers and no one spare to answer every review by hand.
Small businesses where the owner is also the one who writes the replies.
Not yet. It is in preparation and has no opening date.
No. It will send the same request to every customer. Google's policy forbids asking only the customers likely to leave a positive review, and it forbids offering anything in return for one.
No. Each reply starts as a draft. You edit it or reject it, and it is posted only after you approve it.
We keep it to write to you once, when Local Reputation opens, and for nothing else. We share it with no one.
Digital Real Estate, which prepares online businesses on the domains it owns.